Refund And Cancellation Policy

1. About This Policy

aZentiKo provides AI chatbot platform services for business websites. Clients can use plans, chatbot setup, knowledge base, widget, full-page chat, leads, callbacks, tickets, commands, reports, and other plan-based features.

This policy applies to payments made for aZentiKo plans, upgrades, renewals, and related services.

2. Payment Approval And Service Start

A plan starts only after payment is reviewed and approved by aZentiKo admin. Until approval, the account may show payment pending and paid services may remain inactive.

After approval, the plan is activated for the applicable billing period shown in the client panel or invoice.

3. Cancellation

Clients can choose not to renew their plan. If a plan is not renewed before expiry, chatbot services and paid features may stop automatically.

Cancellation does not delete client data immediately. Existing data may remain available in the portal based on account access, system retention, and support requirements.

4. Refund Eligibility

Refund requests are reviewed case by case. A refund may be considered when payment was made by mistake, duplicate payment was received, or the service was not activated due to an issue from our side.

Refunds are normally not provided after plan activation and usage of paid services, including chatbot setup, AI usage, storage, lead capture, tickets, callbacks, command menu, reports, or other plan features.

5. Non-Refundable Cases

• Change of mind after plan activation.
• Incorrect business data added by the client.
• Failure to add website embed code or domain settings correctly when support is available.
• Partial month usage after plan activation.
• AI usage, message usage, file processing, storage, or third-party provider usage already consumed.
• Account suspension caused by misuse, unsafe content, policy violation, or illegal activity.

6. Upgrade And Renewal Payments

Upgrade payments are applied after admin approval. New plan features become available only after the payment is approved.

Renewal payments extend or restart service access based on the approved plan period. If payment is delayed, services may remain stopped until approval.

7. Refund Processing Time

If a refund is approved, processing time may depend on the payment method, bank, UPI provider, or payment partner. The refund will usually be made to the original payment source where possible.

Clients may be asked to share payment reference, UTR number, invoice number, registered email, and other safe details required to verify the payment.

8. How To Request Cancellation Or Refund

To request cancellation, renewal help, or refund review, contact support@azentiko.com or call +91 95586 79900. You can also message us on WhatsApp at +91 95586 79900.

Please include your registered email, business name, payment reference, plan name, and short reason for the request.

9. Policy Updates

We may update this policy when our service, plans, payment process, or legal requirements change. The latest version will be shown on this page.