aZentiKo is designed to answer from approved business knowledge, avoid guessing, and reduce unnecessary AI cost.
Business knowledge, safe answers, local replies, and provider routing work together to keep replies helpful and cost-aware.
A customer asks about your product, service, pricing, support, location, or policy.
Simple greetings, thanks, goodbye, and contact requests can be answered without AI calls.
The system searches FAQs, chunks, files, website pages, and business dataset.
AI writes the reply using matched business context and avoids inventing missing details.
Fallbacks, retrieval, usage, and unanswered questions help improve the chatbot later.
Retrieval finds matching business knowledge. Generation writes the answer from that context.
Products, services, contact, hours, and social links can be shown from saved data without AI.
When trusted information is missing, the chatbot avoids guessing and gives a safe reply.
Configured providers can be routed for cost, speed, answer quality, and fallback.