Features

Everything You Need For A Helpful Business Chatbot

aZentiKo gives your business a chatbot that can answer, collect details, guide visitors, and help your team manage customer conversations.

Feature ecosystem

One Chatbot Platform, Many Business Actions

Builder, knowledge, AI replies, leads, callbacks, tickets, commands, analytics, webhooks, and branding work together in one simple platform.

aZentiKo chatbot feature ecosystem visual
aZentiKo Feature Set

Chatbot Setup

Create, brand, publish, and control your chatbot from one simple client panel.

Chatbot Builder

Create one or many chatbots for your business, branch, service, or client.

Assistant Personality

Set assistant name, tone, subtitle, profile image, and helpful behaviour.

Widget Branding

Choose colors, launcher, widget position, layout, and brand style.

Availability

Control online/offline status, working hours, timezone, and offline message.

aZentiKo Feature Set

Knowledge And Dataset

Train the chatbot with real business information so it can answer accurately.

FAQ Knowledge

Add common questions and answers for quick customer help.

File Upload

Upload product details, price lists, policies, PDF, DOCX, CSV, XLSX, and text files.

Business Dataset

Save products, services, contacts, social links, locations, owner details, and hours.

Website Data

Import useful website pages after domain validation and processing.

aZentiKo Feature Set

Visitor Actions

Turn website visitors into useful follow-up items for your team.

Lead Capture

Collect name, email, phone, and visitor enquiry from chat.

Callback Request

Visitors can request a call and share preferred time.

Chat Tickets

Create chatbot-generated tickets from visitor issues, separate from normal support tickets.

Command Menu

Show contact, WhatsApp, products, services, pricing, hours, and location without AI cost.

aZentiKo Feature Set

AI And Safety

Use AI smartly with business knowledge, safe fallback, and cost control.

Smart RAG Answers

Search business knowledge first, then ask AI to write the answer from trusted context.

Safe Fallback

If information is missing, the chatbot avoids guessing and guides the visitor safely.

Full Page Chat

Share a direct chatbot link when the client does not have a website.

AI Provider Routing

Balance answer quality, speed, and cost with configured provider routes.

aZentiKo Feature Set

Analytics And Reports

See how visitors use the chatbot and improve it every week.

Conversation Reports

Track chats, messages, visitors, leads, callbacks, and tickets.

Fallback Improvement

See questions the chatbot could not answer and add missing knowledge.

Visitor Insights

View safe visitor data like browser, device, pages, and referrer when enabled.

Usage Tracking

Monitor message limits, token use, estimated AI cost, and plan capacity.

aZentiKo Feature Set

Integrations And Notifications

Connect chatbot activity with your workflow and receive useful updates.

Webhooks

Send lead, callback, ticket, command, fallback, and widget events to external tools.

Email Notifications

Choose which optional emails you want, like leads, billing, tickets, and weekly analytics.

Payment And Billing Alerts

Get approval, rejection, invoice, expiry, and renewal updates.

Team Friendly

Useful for owners, sales, support, agencies, and operators.

Simple for clients

Built For Normal Business Users

The client panel is made to show clear next steps: setup chatbot, add data, connect domain, test, and improve results.

Simple cards and setup guides
Plan-based feature access
Safe business answers from added data
Reports for leads, support, and improvement

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