Search setup, payment, AI, widget, leads, tickets, commands, reports, and troubleshooting answers in simple English.
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aZentiKo is an AI chatbot platform for business websites. It helps answer questions, capture leads, create chat tickets, collect callback requests, and manage conversations.
Your plan becomes active after admin approves your payment request or after a verified successful online payment gateway flow.
It should not. The chatbot is designed to answer from saved business knowledge and use safe fallback when information is missing.
Yes. If Full Page Chat is available in your plan, you can share a direct chatbot link with customers.
Basic product value, audience, and business benefits.
aZentiKo is an AI chatbot platform for business websites. It helps businesses answer customer questions, capture leads, create chat tickets, collect callback requests, and manage chatbot conversations.
Business owners, support teams, sales teams, agencies, freelancers, SaaS teams, clinics, consultants, coaching businesses, ecommerce stores, real estate teams, and local businesses can use it.
No. It is made for normal business users. The client panel uses simple steps like create chatbot, add data, connect domain, and embed widget.
It gives instant replies, saves support time, captures enquiries, and helps visitors take the next step even when your team is busy.
It reduces repeated manual replies. Your team can focus on serious leads and important support cases instead of answering the same basic questions many times.
Yes. It can answer questions quickly, collect visitor details, offer callback, and guide visitors to products or services. This gives your team more follow-up opportunities.
Signup, login, password, Google sign-in, and account help.
Open the Sign Up page, enter your details, choose a plan, and submit registration. After that, complete payment activation before using live services.
Open Client Login and enter your email and password, or use Google login if it is connected for your account.
Use the forgot password option on the login page, enter your registered email, and follow the reset link sent to your email.
Yes, when Google login is configured. It helps users sign in faster and can save the Google profile image as the client avatar.
If the account was created only with Google login, password login may not be available. Use Google login or contact support.
Yes. Optional email notification preferences can be controlled from the client panel. Security emails like password reset and verification remain mandatory.
Plans, payment approval, invoice, expiry, renewal, upgrade, and downgrade.
The public plans are Starter, Business, Pro, and Agency. Each plan has different chatbot, domain, file, storage, message, token, and feature limits.
Starter is best for one small website that needs one helpful chatbot.
Business is useful for growing teams that need more chatbots, more domains, more files, and all plan add-on features.
Agency is best for agencies, freelancers, and operators managing many chatbot projects.
Your plan becomes active after payment is approved by admin or verified successful through an enabled online payment gateway flow.
Registration saves your account and selected plan, but services activate only after payment approval.
No. You need to wait until admin approves or rejects the pending payment request.
Admin reviews the payment. If approved, your plan becomes active for 30 days, invoice is created, and paid features unlock.
Live chatbot services stop until payment is approved again. Existing data is not deleted.
Yes. Upgrade needs payment approval and then the new plan activates. Downgrade can be scheduled for the next renewal.
Create chatbot, personality, branding, availability, and testing.
Login to client panel, open My Chatbots, create chatbot, add welcome message and settings, save it, then add knowledge and domain.
Smart AI Behavior controls answer mode, smart fallback, intent router, custom greeting, and custom fallback for the chatbot.
Assistant Personality controls reply style such as friendly, professional, sales-focused, support-focused, formal, casual, short, or detailed.
Yes. You can configure assistant name, subtitle, avatar, widget colors, launcher icon, position, and layout depending on plan access.
Yes, when schedule feature is available. You can set timezone, online schedule, weekday hours, and offline message.
Ask real customer questions like service details, price, contact, location, working hours, products, callback, and support.
FAQs, text, files, website pages, business dataset, chunks, processing, and retraining.
It uses the data you add: FAQs, text, files, website pages, and business dataset. Better data gives better answers.
Start with FAQs, contact details, products, services, pricing, working hours, location, and common policy questions.
The platform supports common business files like PDF, TXT, DOCX, CSV, and XLSX for knowledge processing.
Business Dataset is structured information like products, services, contacts, social links, location, working hours, owner details, and custom data.
Chunks are small searchable parts of uploaded or saved knowledge. The chatbot searches chunks to find the best context before answering.
Retrain or reprocess after adding or changing FAQs, files, website pages, text sources, or business dataset.
Processing may be waiting for the worker. Check Jobs page, run worker if needed, or retry failed jobs.
Domain validation, embed code, website widget, and full-page chat link.
Open Domains in the client panel, select chatbot, add website domain, keep it active, and test the widget on that website.
Domain validation protects the widget and allows the chatbot to work only on approved websites.
Open Embed And Share, copy the widget code, and paste it before the closing body tag on your website.
Use Full Page Chat if your plan includes it. You can share the direct chatbot link with customers.
Check domain, embed code, plan status, browser console, and confirm the chatbot is active.
The widget can track important events like widget opened, powered-by click, full-page visit, command used, lead, ticket, and callback.
Smart RAG, local replies, answer modes, safe fallback, provider routing, and cost control.
The chatbot searches the business knowledge added by the client. Then AI creates a helpful answer from that knowledge. Simple greetings and commands can be answered without AI.
Smart RAG means the chatbot searches your business knowledge first, then AI writes the answer using that matched context.
It should not. The system is designed to use saved business knowledge and avoid guessing prices, policies, contact details, or company facts.
Strict business mode keeps the chatbot focused on business questions. For unrelated questions, it can guide the visitor back to business help.
Business plus general mode allows normal general chat, but the chatbot still must not invent business facts.
It uses local replies for simple intents, command responses from saved data, knowledge search before AI, and cost-smart provider routing when configured.
The system can use fallback provider when configured, or return a safe fallback response without exposing internal errors.
Visitor actions that help sales and support teams follow up.
A lead is a visitor enquiry with details like name, email, phone, message, page URL, chatbot, and conversation context.
Lead capture saves visitor details like name, email, phone, and enquiry so your team can follow up.
A callback request is when a visitor asks the team to call them. The chatbot can collect phone number, preferred time, and message.
A chat ticket is a support-style issue created by the chatbot from visitor conversation. It is separate from normal client support tickets.
Command menu is a clickable list of quick commands like contact, WhatsApp, products, services, pricing, social links, location, hours, and support.
Commands should return saved dataset or custom command responses without AI. This makes them faster and lower cost.
The chatbot should not invent. Add the matching dataset section like products, services, contacts, social links, location, or hours.
Reports, visitor insights, fallback review, and improvement workflow.
You can see chats, visitors, leads, callbacks, tickets, commands, fallback replies, usage, and plan limits depending on your plan.
Reports show data after real chatbot use. Test the widget or wait for visitor activity.
Fallback improvement means reviewing questions the chatbot could not answer and adding better FAQ, dataset, file, or text knowledge.
Review unanswered questions, add missing FAQ or dataset, reprocess knowledge, and test the same question again.
When enabled, safe visitor insights can include visitor ID, browser, device, OS, language, timezone, screen size, referrer, and landing page.
The platform should show safe visitor analytics only. Raw IP and full user agent should not be shown to clients.
Yes, weekly analytics can summarize conversations, leads, callbacks, tickets, fallback count, and usage when email preference is enabled.
Webhooks, email notifications, AI providers, payments, and future integrations.
Webhooks send chatbot events to external systems like CRM or automation tools.
Useful events include lead created, callback requested, chat ticket created, command used, widget opened, powered-by click, full-page visit, fallback, conversation created, chatbot created, and knowledge processed.
No. Webhook payloads should not expose API keys, provider keys, prompts, raw source text, passwords, cookies, or internal errors.
Yes. Optional emails like weekly analytics, leads, callbacks, tickets, billing, support, and product notices can be controlled by user preference.
Admin can configure providers such as DeepSeek, OpenRouter, and OpenAI depending on available keys and settings.
Manual payment request is the main simple flow. Online gateway appears only when enabled and healthy.
Common issues and direct fixes.
Add more business knowledge, check processing jobs, and test again. The chatbot avoids guessing when data is missing.
Your plan may not include it, payment may be pending, plan may be expired, or admin may have disabled the feature.
Check if another payment request is pending, use the locked plan amount, upload valid proof if required, and confirm payment method is active.
Check OAuth setup, redirect URL, app consent status, and whether Google login is enabled by admin.
Use the manual key if QR is unavailable, reopen the profile security page, or contact support if you are locked out.
Email support@azentiko.com or call/WhatsApp +91 95586 79900.
Try a smaller word like plan, payment, domain, AI, lead, ticket, command, or contact support for help.
Contact SupportContact aZentiKo support and we will guide you with setup, payment, or chatbot features.
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