This policy explains how aZentiKo collects, uses, stores, and protects data when clients use our AI chatbot platform and when visitors chat with a chatbot.
Last updated: May 24, 2026
aZentiKo provides AI chatbot, website widget, full-page chat, lead capture, callback request, chat ticket, business dataset, analytics, webhook, and client portal services.
This policy is written in simple language so clients and website visitors can understand what data may be collected and why it is needed.
When a client creates or manages an account, we may collect name, email address, phone number, business name, business details, login activity, plan details, billing details, invoice records, payment request status, and support communication.
This data is used to manage the client account, show the correct plan features, provide support, process upgrades, prepare invoices, and keep the platform working properly.
Clients can add business knowledge such as FAQs, text content, uploaded files, website pages, project description, business type, social media links, contact details, products, services, catalogs, Google map or address, locations, owner details, working hours, and custom dataset information.
This data is used to build chatbot knowledge, answer visitor questions, show command menu responses, improve fallback handling, and help the client review missing information.
When a visitor uses a chatbot, we may save the conversation, visitor ID, selected chatbot, page URL, referrer page, lead form details, callback request details, chat ticket details, command usage, widget open events, powered-by click events, full-page chat visits, and basic usage activity.
This helps the chatbot keep context, show chat history where enabled, let clients reply or improve their knowledge base, and provide reports about chatbot performance.
For security, analytics, and plan features, we may collect safe technical details such as masked IP address, browser name, browser version, operating system, device type, language, timezone, screen size, landing page, referrer, visit count, and last event.
Where deep visitor tracking is enabled for a plan, client reports may show enriched visitor analytics. We aim to show masked or safe details only and do not display raw secrets to clients.
The chatbot may use cookies, local storage, browser storage, or similar technology to remember a visitor ID, chat history, lead status, widget state, and basic preferences.
This helps returning visitors see a smoother chat experience. Visitors can clear browser storage from their browser settings, but doing this may reset chat history or visitor recognition.
We use data to provide chatbot replies, manage client accounts, validate allowed domains, process uploaded knowledge, show dashboard reports, track usage, create leads, manage callbacks, create chat tickets, send webhooks, provide support, improve product quality, prevent misuse, and maintain security.
We also use usage data to apply plan limits, show feature access, calculate message and token usage, and help clients understand what needs improvement in their chatbot setup.
To provide the service, selected data may be processed through AI providers, hosting services, email services, payment or billing tools, webhook endpoints configured by the client, and other trusted service providers.
We do not sell client business data. We share data only when needed to run the platform, deliver requested features, comply with law, protect the service, or support client-configured integrations.
If a client enables webhooks, event data such as lead creation, callback request, chat ticket creation, command usage, widget events, or knowledge processing status may be sent to the webhook URL added by the client.
Clients are responsible for making sure their webhook URLs and connected systems are secure and used only for lawful business purposes.
We keep data for as long as needed to provide the service, meet billing or legal requirements, support security, and maintain useful account history.
Clients can update or remove many types of business data from the client panel. For account-level deletion or privacy requests, clients can contact support.
We use reasonable technical and operational steps to protect data. These may include access controls, protected configuration, safe webhook signing, masked visitor details, and restricted handling of provider keys.
No online service can be guaranteed 100 percent secure, so clients should also keep passwords safe, use trusted team members, and avoid uploading unnecessary sensitive information.
Clients can manage chatbot settings, business data, files, domains, leads, callbacks, chat tickets, feature settings, and plan options from the client panel where available.
Visitors can choose not to share lead details, callback numbers, or ticket information. They can also clear browser storage if they do not want the browser to remember their chat session.
aZentiKo is designed for business website support and sales assistance. Clients should not use it to intentionally collect data from children or to collect unnecessary sensitive personal information.
Clients are responsible for the type of questions they ask visitors and the type of information they add into their chatbot.
We may update this Privacy Policy when the product, features, legal requirements, or business process changes. The latest version will be shown on this page with the updated date.
For privacy questions, data requests, or account support, email support@azentiko.com.